Frequently asked questions
ABOUT OUR SERVICES
What are your business hours?
Our business hours are from 10 am to 7 pm, weekdays
Calls will be corresponded during those hours.
What are the supported languages?
Japanese and English are supported.
Please feel free to contact us with inquiries.
I do not have experience in export. Would that be a problem?
You do not need to worry about not having experience in export and
import,for we conduct all export and import arrangements for you.
Is there an initial fee for service registration?
There is no initial fee, but we ask for an agreement fee at the time of agreement.
ABOUT MEMBERSHIP REGISTRATION
How many days after registering for membership,
does it take to be able to start using your services?
You may start using our services within 3 business days.
Does the person registering for membership have to
be the same person?
Yes, the person registering for membership has to be the same person.
PURCHASE AND PAYMENT
May I buy from within Japan?
Yes.
At the time of purchase, is prior payment in full necessary?
Yes, prior payment in full is necessary, but in the event shipment cannot be made, we will refund the payment.
Once shipment from the seller is confirmed, payment will be made to the seller.
Q: Please explain the flow of purchasing.
Please refer to [How to buy].
I would like to know the condition of the products, more in detail.
Please contact us from the inquiry of the product's detail page, stating
that you would like to know the condition of the products, more in detail.
Seller's F&Q
I do not have experience in export. Would that be a problem?
You do not need to worry about not having experience in export, for we
conduct all land transportation, shipping, and clearance arrangements for you.
I cannot speak English. Would that be a problem?
You do not need to worry about not being able to speak English, for we
conduct all negotiations with overseas buyers for you.
How do I post my products?
First, please register for membership, and our staff will explain the procedures.
